Here is a clean, comprehensive Return & Replacement Policy written specifically for MH Netstock (mhnetstock.in). You can copy and paste this text directly onto your website's policy page.
Last Updated: July 22, 2026
At MH Netstock ([https://mhnetstock.in](https://mhnetstock.in)), we strive to provide reliable networking hardware, GPON/EPON ONUs, Wi-Fi routers, and FTTH accessories. We understand that technical equipment may sometimes require a return or replacement due to defects, shipping damage, or specification mismatches. This policy explains our terms for processing returns and replacements.
We accept replacement or return requests within 7 days from the date of delivery under the following conditions:
Dead-on-Arrival (DOA) / Manufacturing Defects: Hardware that fails to power on or operate correctly out of the box.
Transit Damage: Products delivered with visible physical damage to the equipment or original box.
Incorrect Item Delivered: Items delivered that do not match the exact model, brand, or quantity specified on your order invoice.
To ensure a smooth evaluation process, please ensure the following:
Original Packaging: The product must be returned with its original manufacturer box, serial numbers, MAC address stickers, and warranty seals intact.
Complete Accessories: All bundled items—including power adapters, patch cords, antennas, user manuals, and mounting brackets—must be included.
Proof of Issue: For damaged or wrong items, clear photos or an unboxing video showing the shipping label and condition of the received package may be requested by our technical team.
A return or replacement request will be declined under any of the following circumstances:
Products damaged due to power surges, high-voltage fluctuations, lightning, water exposure, or physical abuse/mishandling.
Equipment with modified, tampered, or missing serial numbers, MAC addresses, or manufacturer warranty labels.
Damage resulting from unauthorized firmware flashing, custom configurations, or improper installation.
Cut or unsealed fiber optic drop cables, patch cords, or spliced accessories, unless reported as damaged prior to delivery.
Requests submitted after the 7-day delivery window has expired.
Submit Request: Contact our support team via phone or WhatsApp with your Order ID, Serial Number, and a brief description of the defect or issue.
Technical Verification: Our technical team will review the claim and provide instructions for sending the item back to our facility.
Inspection & Resolution:
Replacements: If approved, a replacement unit will be dispatched to your delivery address within 2 to 3 business days of receiving the defective item.
Returns/Refunds: If a replacement unit is out of stock, a refund will be processed back to your original payment method within 5 to 7 business days.
If the return is due to a manufacturing defect, dead-on-arrival unit, or shipping error on our part, MH Netstock will cover or reimburse the return shipping cost.
For returns requested due to incorrect customer orders or buyer preference changes, the customer is responsible for the return courier charges.
If you need help initiating a return or replacement, please reach out to our team:
Website: mhnetstock.in
Service Area: Palghar, Dahanu, Mumbai, and surrounding regions, Maharashtra, India
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